FAQs
Customer service is extremely important to us so we've created a short FAQ list giving you all the information you need about your order.
Q: Why haven't I received my order confirmation email?
A: All confirmation emails with your tracking information are sent to your provided email address immediately after payment. We advise just double checking your spam/junk folder as they can sometimes end up there!
Q: Where is my order?
A: Your order's delivery estimate is calculated to you on checkout and echoed in your notification of dispatch email, however most orders made via our free delivery option typically aim to be delivered within 7-12 business days (this does not include weekends or bank holidays).
This is an estimate and sometimes can take longer. We ask you to be patient as some delivery services and offices are still experiencing COVID-19 related difficulties and can result in delays.
If your order is not with you within 20 working days, please get in touch by emailing us at "service@homeboost.store" or messaging us on Facebook and we'd be happy to chase this up for you.
Q: How do I track my order?
A: Almost all orders are delivered by Royal Mail or Evri. You can find your tracking number In your order notification of dispatch email.
Royal Mail tracking numbers usually look something like this - QP614989818GB and can be tracked here: https://www.royalmail.com/track-your-item
Evri (previously Hermes) tracking numbers usually look something like this - T00D8A0173131462 and can be tracked here: https://www.evri.com/track-a-parcel
If you're unsure which site to use, go to - https://parcelsapp.com/en/tracking and it will tell you which courier service is delivering your package! 🙂
Q: My discount has not been applied?
A: Discount codes supplied via our newsletters are exclusive to you and can only be used once. To use your code, you must copy it and paste it at checkout in our "Discount Code" box. You may only use a discount once.
Q: How much will delivery cost me?
A: Delivery prices vary on products and methods that will be calculated at checkout, but the majority of all products on Home Boost can be delivered completely free to the UK & USA!
Q: How do I cancel my order?
A: To cancel your order for an immediate refund, you must notify us within 1 hour of your purchase being made. Cancellations are made by emailing service@homeboost.store, containing your order number and reason for cancelling. Cancellation requests made after 1 hour of purchase cannot be guaranteed. If you are not able to cancel your order within this time period may still be refunded in full once returned to us after being delivered to you.
Q: My item is faulty, what do I do?
A: If your item has arrived faulty, you must email us at "service@homeboost.store" WITHIN 5 days, providing pictures of the faulty item alongside your order number and stating whether you would like a replacement product or refund. Claims made after 5 days of delivery may not be guaranteed.
Q: Will all of my items arrive together?
A: Our products come from multiple locations and therefore unfortunately it is not always possible to consolidate your order into one delivery.
If you have ordered multiple products and they have not arrived in the same delivery, do not worry, sometimes orders can take a few extra days to reach you depending on the item!
Q: When will I get a refund?
A: You will receive your refund within 14 days from when the goods are returned or, where you have not received the products (and the products have not been dispatched to you) you will receive it within 14 days of notifying us that you wish to cancel your order.
Q: My issue is not answered on your FAQ page?
A: If your query is not answered via the help above, please feel free to get in touch by emailing us at "service@homeboost.store" or messaging us on Facebook where we can help you further.